Investor Charter

As per SEBI Circular SEBI/HO/MIRSD/MIRSD-PoD1/P/CIR/2025/22 dated 21 February 2025 — Annexure A (Stock Broker)

🎯Vision & Mission

Vision

To be a client-centric stock broker providing transparent, fair and ethical services to investors, while ensuring full compliance with all regulatory requirements.

Mission

To deliver high quality broking and depository participant services to investors; to protect investor interests by maintaining the highest standards of integrity, transparency and compliance; to create awareness about securities markets among investors; and to handle investor grievances promptly and efficiently.

💼Services Provided

Execution of trades in equities and derivatives (equity F&O, currency F&O) on NSE and BSE
Depository Participant (DP) services through CDSL for holding and transacting in securities in demat form
Margin collection and reporting as per regulatory requirements
Investor education and awareness on securities markets
Prompt and efficient resolution of investor grievances

⚖Rights of Investors

To receive a copy of KYC documents and the account opening form duly acknowledged by the broker.
To receive a copy of all documents executed with the stock broker, including agreements and the tariff schedule.
To receive clear information about the products and services offered and the charges thereon.
To receive contract notes for all executed trades within the stipulated time.
To receive ledger and account statements on a periodic basis or on demand.
To receive funds and securities within one working day after pay-out from exchanges.
To receive intimation of margin calls and additional margin requirements.
To receive information about margin shortfall and its consequences.
To receive information about the status of complaints lodged, within the prescribed timelines.
To receive advance notice of any change in terms and conditions, brokerage or charges.
To have grievances addressed by the broker within prescribed timelines.
To escalate unresolved grievances to the stock exchange / depository, SCORES 2.0 and SMART ODR.
To refer disputes to arbitration mechanism of the exchanges or ODR platform.
To receive a facility to check margin and positions in the trading account online.
To receive alerts / SMS / email for trades executed and margin obligations.
To opt out of any service in accordance with regulatory guidelines.
To have the broker maintain confidentiality of investor information.
To receive information about the Investor Protection Fund and the claim process.
Not to be subject to unnecessary or excessive margin calls.
To be treated with fairness, dignity and without discrimination.
To receive information about nominee designation and related procedures.
To be informed of the procedure for and implications of account closure.

🕐Activities & Timelines

#	Activity	Expected Timeline
1	Account opening (complete documents submitted)	Within 1 working day
2	Modification of account details	Within 7 working days
3	Issuance of contract notes	Within 24 hours of trade execution
4	Statement of accounts (funds and securities)	On request: within 5 working days; Periodic: as per regulatory requirement
5	Release of funds / payout	Within 1 working day from pay-out date
6	Dematerialisation of securities	Within 4 working days of receipt by issuer R&T agent
7	Rematerialisation of securities	Within 30 days from submission to DP
8	Transfer of securities (off-market)	Executed on same day or next working day
9	Pledge creation / closure	Within 1 working day
10	Grievance acknowledgement	Within 3 working days of receipt
11	Grievance resolution (Level 1 — broker)	Within 30 calendar days
12	SCORES 2.0 resolution	Within 21 calendar days of lodging on SCORES
13	SMART ODR / Arbitration award	As per exchange / SEBI prescribed timelines

✅Do's for Investors

Always deal with SEBI-registered stock brokers. Verify registration on the SEBI website before dealings.
Ensure you receive a copy of all documents (KYC, account opening, tariff, agreements) and preserve them.
Read and understand the Risk Disclosure Document (RDD) before trading in derivatives.
Give clear and unambiguous instructions to your broker for trade execution.
Always verify contract notes, account statements and margin statements on receipt.
Ensure funds / securities transferred are only to the broker's designated accounts.
Regularly review your demat account holdings and transaction statements.
Keep your contact details (phone, email, address) updated with the broker and the depository.
Use SCORES 2.0 or SMART ODR to lodge unresolved complaints.
Maintain a record of all communications with the broker for future reference.
Be aware of the charges, brokerage and applicable taxes before trading.
Opt for running account settlement only if you intend to trade regularly.

❌Don'ts for Investors

Do not deal with unregistered brokers or sub-brokers.
Do not sign blank documents or give blank Power of Attorney to any person.
Do not share login credentials, OTPs or passwords with anyone, including broker employees.
Do not fall for promises of guaranteed returns or assured profits.
Do not transfer funds to any personal account of the broker or its employees.
Do not ignore margin calls or fail to understand the implications of margin shortfalls.
Do not engage in circular trading, front-running, insider trading or any market manipulation.
Do not ignore suspicious transactions in your demat / trading account.
Do not pay cash to any broker representative without proper receipt.
Do not rely solely on tips, rumours or unverified research for investment decisions.
Do not neglect to file a complaint if you have a genuine grievance — use the prescribed escalation mechanism.

📋Grievance Redressal (Summary)

Investors who have a grievance may contact us at investors@sankalpcares.com (Trading) or sankalp.dp@sankalpcares.com (DP). If the issue is not resolved within 30 days, escalate to the stock exchange / CDSL, then to SCORES 2.0, and further to SMART ODR. See the Grievance Redressal page for the full escalation matrix.