Grievance Redressal
Step-by-step procedure for filing and escalating investor complaints. As per SEBI Master Circular Clause 77 and Annexure 36, and SEBI Circular dated 15 February 2023.
How to File a Complaint — Step by Step
-
Contact the Broker Directly
Email investors@sankalpcares.com (trading / broking) or sankalp.dp@sankalpcares.com (DP / demat) with your client code, nature of complaint and supporting documents. Acknowledgement within 3 working days; resolution target: 30 calendar days.
-
Internal Escalation
If the Level 1 response is unsatisfactory, escalate within the firm using the escalation matrix below.
-
Exchange / Depository Grievance Cell
If unresolved after 30 days, escalate to: NSE Investor Services (nseindia.com — 1800-102-0516), BSE Investor Services (bseindia.com — 1800-22-7575), or CDSL Helpdesk (cdslindia.com — 1800-22-5533) for DP matters.
-
SCORES 2.0 (SEBI)
Register and file at scores.sebi.gov.in. SEBI follows up with the broker / exchange; resolution required within 21 calendar days. Track status online using your SCORES complaint number. Helpline: 1800-266-7575.
-
SMART ODR (Online Dispute Resolution)
If still unresolved, approach smartodr.in for conciliation or arbitration. Free for claims up to ₹25 lakh. SEBI-recognised platform for online dispute resolution between investors and market intermediaries.
Internal Escalation Matrix
| Level | Role | Person | Phone | |
|---|---|---|---|---|
| Level 1 | Client Servicing | Vikash Banka | 9331266646 | info@sankalpcares.com |
| Level 2 | Head, Client Servicing and Compliance Officer | Keyur M Khona | 9330266650 | compliance@sankalpcares.com |
| Level 3 | CEO | Abhisek Prahladka | 9830070135 | abhisekprahladka@gmail.com |
How to Check Complaint Status
- For complaints lodged with the broker: contact compliance@sankalpcares.com with your complaint reference number.
- For SCORES 2.0: log in at scores.sebi.gov.in and check “My Complaints”.
- For SMART ODR: log in at smartodr.in to track your dispute resolution proceeding.
Investor Protection Fund (IPF)
In case of default by a stock broker, investors may make a claim from the Investor Protection Fund (IPF) of the stock exchange:
- NSE IPF: Lodge claims at nseindia.com within 3 years of broker default. Maximum claim as prescribed by NSE.
- BSE IPF: Lodge claims at bseindia.com within 3 years of broker default. Maximum claim as prescribed by BSE.
- For DP-related matters contact CDSL: cdslindia.com — 1800-22-5533.